Update: They got my car back to me on Saturday morning. Jim came in when they were closed to take care of it.
From what I can see the work is fine, and the mechanic was very nice. However, the amount of time it took, the attitudes I got, and the inability to do anything to help me at all are qualities I will never return to. It is my burden to report such terrible customer service and incompetencies, but I also felt like it is my obligation to report how terrible my experience was. I will NEVER be returning.
They had my car for nearly three weeks. They originally said it would be one. Then there was a miscommunication between them and my insurance company which was a very lazy, dumb, miscommunication. Then they found more issues with the car. Then they found MORE issues with the car and needed MORE parts. It was honestly ridiculous. Then when I finally got it, my quarter of a tank was COMPLETELY GONE. When I say completely gone, I mean the car wouldn't move. I told the front desk lady about it (who was ruder more times than nice) and she told me that I must have brought it in with absolutely no gas in it. Does that even make sense? After me telling her that is impossible, she had bickered with me about how they are not responsible for my gas. She finally found someone to run and get me $5 worth of gas. When he put it in, it was STILL BELOW EMPTY. That is how bad it was. They could've damaged my engine for all I know. Then the guy who got the gas admitted to the frequent running and use of my car to drive it places where it needed to be fixed and do the alignment. I understand my car needs to be run to have it fixed, but not run literally to the bone. Further, they acted like I was the dumb one and wouldn't do anything about it.
These guys do great autobody work. They make it look like the damage never even happened... reasonable pricing too.
Terrible service! Very unprofessional.
The worst experience! They finished my car repair, and then would not give me my car back. It is being held hostage because the insurance company would not call back to verify they would pay. So now it's a holiday weekend, no one called me back on Friday, and they have my car for 4 mote days! The communication was terrible and unprofessional. My three day repair is now eight days. Save yourself the aggravation.
terrible experience..took my vehicle here for an insurance claim and a couple other minor body work jobs. i was told it would be 3-4 days which was perfectly fine. i heard nothing so i called the 5th day and was told they would call me back...never did so i called again and they said it would be another 3 days. hadn't heard anything after a week and a half so i called and they said i could pick it up the next morning before work...i get there and it still wasn't ready. they told me they would deliver it to my work by 12pm the same day and that didn't happen either. needless to say i definitely would not recommend this place...terrible communication and customer service!
Ras Auto Body Inc is a US Car Repair based in Erie, Pennsylvania. Ras Auto Body Inc is located at 2516 Pittsburgh Ave, Erie, PA 16502, USA.
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