So again avoid at all costs.
Don't take your car there to get detailed. They caused damage to the inside of the car and they tried to say that it was there before. They showed us the video and there was no mark there before. They kept saying that a glare from one angle of the video showed a dark mark, so that proves it was there before but it was a glare and not even the same color of the damage that they made. Avoid at all costs.
This was my first visit to Delta Sonic so I was not sure what I was in for, the employees at the booth where you pick your wash package and pay were not helpful at all. There's no board or flyer with information about pricing or what they offer, everything was verbal and the girl really did not seem to care at all. She ended up selling me a package that included three washes but never told me that I had to use the other two within two weeks. I would suggest going into the store to make your selections if it's your first time there.
As I left I noticed the steering wheel was still marked up. And when I took the floor mats out to dry them (as instructed), I noticed only the top floor mat had been cleaned. The ones piled underneath were still dirty. Unfortunately I had discovered this when I got back to VA.
The attendant who gives directions when entering the car was very careless. Could not see her hand signals that she was making since she was standing in a blind spot and she did not give clear directions for when I was suppose to put into neutral and let off brake. At this point was extremely disappointed and regretted even going. The front end customer service at the car wash was terrible.
The other end of the wash was a completely different story, I would give them 4 stars. The attendants who dry the outside, clean windows, and apply tire dressing did a great job and worked quickly. I also got the 10 minute interior detail which they completed in a timely manner even with 4-5 cars ahead of me. In the end there were a few minor things they missed - streaks on inside of windshield, didn't clean inside of back window, didn't clean chrome steps on outside. My truck looked good inside and out after they were finished but I doubt I'll go back.
They cut a lot of corners here. And they really don’t try very hard. This was my first time at this place and definitely my last. Horrible job!
We have filled a claim and they said that the problem wasn't caused by them. I asked them to send us the before and after pictures and they said they couldn't do that. That they could only send it to an attorney or an insurance company but not to us. They are betting on people not going through the hassle of doing this.
This place is great it’s a convenient store that has ATM, lottery machine, a subway shop and a car wash all in one! It’s well lit and organized everything is where is should be at. It even has a post office I never seen one in a car wash/ convenient store which is probably great for the locals! The employees that interacted with were very helpful and nice and looked liked they enjoyed there jobs. The only complaint is I went into the men’s bathroom and it was so dirty looked like it hasn’t been clean in a while but other then that I would definitely recommend and return. If this review was helpful I’m away please like?
Purchased a $99 one hour detail with an upcharge of $10. Also got a $20 car wash at the same time. Well they missed half of the compartments, the dash and the windscreen was so poorly done I had to wash It again at home. I'm seriously pisses about all of this. I was very specific that we need it done top to bottom with all compartments cleaned etc because it's being shipped overseas. Really disappointed and I would not return. Heck I still had water drip marks on the back that were clearly visible when we were done.
I purchased the $99 interior cleaning. I live out of state and was in my Erie for thanksgiving. When my car was done I pointed out a large spot in the back seat that was missed, the guy asked me what it was and then proceeded to wipe it off. It was a food spill. It came off very easily and he couldn’t explain why his workers skipped it.
Edit---went back this afternoon and explained the issues with the cleaning. They did fix the problems and they didn't charge us for it. I wasn't thrilled by the managers comment after asking me if I bought it in the gas station area saying "that's your first problem" as no, I made it clear to everyone that I had never been there before so no, that is the fault of the company. Otherwise, they got it fixed and it will ship fine in this state. I updated the stars from 1 to 3 because they did fix the problem in the end.
Delta Sonic Car Wash is a US Car Wash based in Erie, Pennsylvania. Delta Sonic Car Wash is located at 6900 Peach St, Erie, PA 16509, USA.
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