This was my very first time at any Ulta, all I have to say that the manager and cashier that helped me out was awesome! Really went above and beyond to make my experience unforgettable. I grabbed a perfume because the price sticker was very affordable and I was actually very surprised it was so cheap, so when I went up to the register I ask if the sticker price was the actually price and it wasn't, was about 3 times higher than the sticker price on the perfume box. The manager came over and matched the price to what exactly said on the box. I was so surprised because I didn't even ask for them to do this. Best first time impression!
Will never shop in this store again. Horrible policies on used products they sell on the sales floor. I found a bottle of Aquage Fortifying Gel which i have been looking for for months. My salon stopped carrying it. When i looked at the bottle I found it had been used and there was product missing from container. I asked to talk to a manager about the price to see if I could have a discount. I was told no and the manager didn't even want to speak with me. So I waited till she came to the counter. Her response was, we never give a discount. Ok so you will sell used product to consumers at full price??? Being in retail management myself for so long this is not acceptable.
Really good people, good vibes, and just an overall refreshing experience. Great customer service with Lancôme products, would recommend for anyone getting gifts for their girlfriends.
The products themselves are fine, but you can get them at other stores or online, and that's what I'll be doing from now on. There are a few employees who walk around with silver spoons in their asses and offer no assistance. There's a fairly new manager (Valarie) who is just nasty; She feels the need to comment on everyone's products that they bring to the register, and insists on customers getting out of her way when she walks to get something, even if the customers are trying out products or crouched down looking at something. They also used to accept their own store coupons as well as whatever platinum perk was available to the customer, but I guess that was too generous. They lowered the value of their monthly member coupon, raised their prices, and scorn the ladies that ask about the changes that were made. Valerie tries convincing customers that they never offered such deals in the first place. Well Valerie, I've kept all my receipts for bank account purposes, but now I have them to prove you wrong as well. Thanks for the memories Erie ulta, it's been real. Buh - bye.
I typically have great experiences with the Erie store. However, I asked a stylist who had been trimming my hair and doing conditioning treatments if she could do a balayage and she said yes. I brought in a picture to give her and idea of what I was looking to achieve. I was keeping my natural brunette hair color, with subtle highlights, and the ends were to be a bit brighter. Before she started, I requested that most importantly she keeps it looking natural. After the foils were out, I ended up with a definitive line where the bleach started mid-face and the rest was brassy blonde. No dimension, no gradual fade. I asked her to take some brown and please fix it to blend the line and give me dimension. After about a week, the brown faded from it and it was back to where it was. I called to ask for a refund to go somewhere else and was told another stylist could fix it for me. I asked her to just blend it up I to my roots since it looked as though I bleached it myself at home 4 months ago and then let it go. I noticed at home in other light how choppy and fake it still looked and not at all blended. I was told again they would fix it, however, at this point, I'm just trying to keep the health of my hair and save up another few hundred dollars to have it done elsewhere. It looks so brassy and cheap and my healthy waist length hair is destroyed. I asked for a subtle balayage and walked away with damaged, bleach blonde hair with dark roots. My confidence is taking a huge hit from it and I don't even want to go outside.
Ulta Beauty is a US Hair Care Studio based in Erie, Pennsylvania. Ulta Beauty is located at 2088 Interchange Rd #24, Erie, PA 16565, USA.
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