Very decent hotel, stayed over during a road trip. Staff was very friendly, bed was super comfortable, and room was clean. Free breakfast which was just OK, but it was free.
Left Best Western with my 2 boys Tuesday morning, Miss Jensen was the only employee I could find working, and she made sure I had everything I needed! She was very friendly, remembered my boys names, and made us feel very welcomed. I was touched by the attitude that most people these days simply do not have. Thanks to Jensen, I will be returning to Erie and staying at Best Western again!
As we were packing we found the alarm clock that the room was supposed to have. It was behind the night stand with used juice bottle that did not belong to us. Making me feel very dirty as now I think that we were put up in a used room.
Sub-par hotel. Completely under-staffed (front desk rep is responsible for the breakfast, late-evening housekeeping requests AND checking people in). Coincidentally I waited 10 minutes to check in with one person in front of me. I requested sheets & pillows for the pull-out couch & was given a sheet, wool blanket & 1 pillow. Very poor service - many other options in the area to consider.
The next morning we went down for breakfast and other than the staff being unprepared for the number of guests and it leading to food shortages and standing room only, after a little wait we were able to get some food and go about our day. After breakfast we left for the park around 930am and did not return till 745-8pm. Upon our arrival back to our room we very unhappy that the service person had not entered our room. This has been the only hotel we had ever stayed when the service person did not attempt to make the bed or freshen the bathroom or provide clean towels. I went and spoke to the front desk and asked to have our room clean. I was informed that that was not possible as she was the only staff person till the next morning. I then asked to be moved to a clean room or speek to upper management. I was told upper management can not be called and she gave us a clean room. My wife soon found out the hard way that the clean room was occupied! This was the turning point and I told the desk person we will not be staying the night and I drove my wife and 4 year old daughter back home subjecting them to a late car ride for several hours.
Lovely setting, desk help just right. However, when we got to our room, the maid had neglected to put anything but the bottom sheet on the bed, oh, and pillows. The shower is spacious and delightful, but the glass doors are covered with hard water stains. Breakfast was harried. The desk help seemed to best in charge of maintaining the Breakfast Bar, keeping it supplied as well as managing the check outs at the desk. She did her best! It could have been outstanding but it wasn't.
My wife, child, and myself we going on holiday for a few nights in August. We reserved a double queen room at the Best Western Plus located at 8033 Oliver Road Erie Pa 16509. We had arrived to the area sooner than expected and called the hotel. We were pleased that the hotel was able to receive us early and we were able to check in between 1130 and noon to room 218. The room wasn't the cleanest hotel room we stayed in, but it wasn't the worst. There were some hairs around the sink and in the shower, and we thought it was surprising that there wasn't a clock or an alarm clock, and the ice bucket must have been overlooked because it was full of water. Anyways we were on holiday with our daughter and we took her out for the day.
I am very disappointed in this stay and feel very put out by the Best Western. I left my number for the hotel manager to call me and I wrote Best Western customer service and have yet to hear back.
Best Western Plus Erie Inn Suites is a US Lodging based in Erie, Pennsylvania. Best Western Plus Erie Inn Suites is located at 8033 Oliver Rd, Erie, PA 16509, USA.
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