I would never ever recommend this company. We purchased a bed at our local Home Show. High pressure sales guy who assured us we could return the entire bed if we were not happy within 30 days. He talked us into signing the contract, telling us it was no problem to return the bed. We tried it for 18 days...and wanted to return it. I received an email that our salesman (after trying to call them) ,and was told he had been fired for fraudulently representing the company and we would have to pay $1470 to return the mattress and another $1470 to get another. We could not return the mechanical base at ALL!! We don't want another mattress, we just want our money back and for them to come get the bed. My phone calls go unanswered and not returned. We are now stuck with a very expensive bed that we can not sleep on. I would give them a -1 if I could.
So this weekend we purchased an adjustable single for my mother. Watching Damon work with her, listen to her needs and help her find the right fit has refreshing. There was no rush or pushiness...(is that a word?) Completely different experience than when we visited mattress firm.
Everything we have requested over the years such as sheets and leg extensions when we got a new bedroom suite has been delivered with out any issues. Actually, when we got a new bedroom suite and had trouble getting our adjustable base to work they came out and set it up for during one of their shows in the area and there was no charge! They did not have to do that. That is INTEGRITY. I thank them so much.
I WOULD HIGHLY RECOMMEND THIS COMPANY AND THEIR PRODUCT. Dont let 1 persons experience deter you. Do your research. Before writing this review, I searched reviews on them. Really only 1 bad review that was posted by same person on multiple sites. Thats a good track record. If you are looking for something bad about the company you can find 1 or 2 reviews and hang your hat on them only. But that would be very short sighted. 1 or 2 bad reviews never override 100's of good ones.
Kym
Thanks,
Thanks Damon for all you have done. You have our vote of confidence and our business for life. Dom and I very grateful. Next time your in Indy, dinner our place... You and your team.
My husband and I made our purchase at the Indianapolis home show 4 or 5 years ago. While attending the show this past weekend we bumped into hybrid-nation again. It was good to see that they were still at the show. We stopped and chatted for awhile. The VP, Damon spoke to us and told us about why they terminated our salesperson, Nick. We were shocked to say the least. Nick was a great guy and everything he told us worked out perfectly. So Im sorry to hear that someone else had a poor experience with Nick. But thats Nick and not the company. So I thought its only fair to defend what is a great company and other than 1 bad apple a good group of guys and gals.
Hybrid Nation Sleep Science is a US Lodging based in Erie, Pennsylvania. Hybrid Nation Sleep Science is located at 2501 W 12th St #296, Erie, PA 16505, USA.
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