I never intend to step inside their stores again. Peebles is far better and they treat their customers good.
Really awesome store and nice staff!
Again thank you for helping me and keeping me a satisfied Macy's customer.
I went in to EXCHANGE some dress shirts that I received for Christmas. I had the receipt. Because I had seven shirts and you guys were busy, you insisted on doing a gift card. You then said that because my wife used the $70 Macy money that we had to pay it all back and took it out of the gift card. We were there to EXCHANGE the shirts, not ask for the money to be credited to the gift giver's account! On our previous visit, we brought a few ties. It shows all of them on the receipt. The sales associate had put the ties to the side while he rang up the shirts. He had a lot of clothing up on the counter and did not place the most expensive tie in the bag, a tie that was to go to my father-in-law for Christmas. When we got home my wife went through the bags so she could wrap them up for Christmas, she realized the tie for my father-in-law was not in the bag. We went back to the store and they claimed that they didn't have the tie. We came straight home from the store. The back of our car is empty. There is no where for it to have gone. You guys wouldn't even look for it. We will not be doing business with you again and I will happily share our experience with everyone!
I will never do business with Macy's ever again. I made a purchase of $28.80 and at the encouragement of their staff, opened a credit card. $64.00 in fees!!!!!!
I first wrote my review with one star because I called Macy's customer service line and I hate to say it like this if but I spoke to one foreign service rep and two foreign supervisors and unfortunately the experience was horrible they were not helpful at all they had no interest in helping, I took my problem to my local store in Erie Pennsylvania and the assistant manager there took care of my problem right away with pleasure.
When I called in to pay it directly and to permanently close the account, they had the balls to ask for my checking account information!!! AS IF I'd let them rip me off directly through my account, obviously I told them no way in hell would they get my checking account information.
The cashiers are never at their registers, they will convince you to open a Macy credit card acct and they will tell you that you'll get 20% of purchase for applying but you really dont! Their coupons are just a way to bring ppl in the store!, the coupon excludes about 85% of the store merchandise and services! And it's so annoying having to hear the employees that work in jewelry arguing about their commission each time I make a jewelry purchase with them... they can do better than that.
Do NOT under any circumstances open a credit card with Macy. They really should be ashamed of themselves for ripping off their customers like that.
Macy S is a US Department Store based in Erie, Pennsylvania. Macy S is located at 850 Millcreek Square, Erie, PA 16509, USA.
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