Ordered a product when there was a 40% off one product promotion going on. Got an email the next day stating that due to an error on Dick's part they didn't have the product to fulfill my order. I then contacted customer service to see if they could at least get me a 40% off one item coupon to make up for their error and so I could order something else being able to take advantage of the promotion. They refused. Poor customer service.
Good selection, lots of sales. Store was clean and not run-down.
I ended up contacting Perception myself to see if they would help me directly and after less than 5 minutes on the phone the parts are in the mail. I guess I should have just went to them first!!!
I recommend that if you are in the Erie area and are looking for any kind of sporting goods, that you avoid Dick's and instead go 1 minute up the road to their sister company Field and Stream where they offer superior service!!!
Holiday season and 4 lanes open with a line going all the way to the back of store. Buy on line next time. I see several people in other departments doing nothing. Teach them to run a register
After doing much research on the fishing kayak I wanted, I set out to find one. I turns out at the present time they are rare due to being a new model. Dick's Sporting goods in Erie was the only store in the area with one is stock. After spending almost $2000 on the kayak I got it home and started the simple assembly. When assembly was almost complete I noticed some vital parts were missing. The rudder assembly pins and seat slider retention parts were missing. I understand that things like this can happen so the next day I made an attempt to contact the person I bought the kayak from (Dan) to let him know of the issue so we could get the parts ordered. He wasn't working and I was told that he was the only one that could help me so I called him and left him a message to call me back when he was working again. 2 days, no call. I called and again left a message. the next day he returned my call and I let him know of the issue. he said he was going to call the kayak company and call me back in which he did fairly quickly. He said that I needed to send him pictures of the hull (serial) number and the assembled kayak and pictures of where the missing parts were and he would get the parts ordered. The next day I emailed him the pictures and information he requested. After the email I called him to confirm that he had received the email. He never called back so I assumed that the pictures came through. A week passed and I called Dan to get an update on the parts... He said he never got the email. I was furious but remained calm. I confirmed the email address with him and sent the pictures again, this time I added my secondary email to the recipient list to make sure it sent. I checked my email and sure enough it went through. I called to verify but got no answer so I left another message. This was 4 days ago and I still haven't heard back from him.
I am very pleased with the sales person who be helped me with a purchase of a Barnett crossbow. He went out of his way to get me exactly what I wanted. Thanks again Al Frantz
Dick S Sporting Goods is a US Shoe Store based in Erie, Pennsylvania. Dick S Sporting Goods is located at 2088 Interchange Rd, Erie, PA 16565, USA.
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