Customer care is better at Best buy there not driven by the commission theses guys are looking for.
Andy the manager at this location is a true professional who went above & beyond to get my son a new phone today and he was so kind to speak to me several times on the phone throughout the day as we were trying to get this done. He advised me of all our options and what would be the best way to upgrade and after a quick call to Sprint Customer Service we were good to go with the early upgrade. I am in Buffalo & my son is a student at Mercyhurst just down the street, so Andy being so helpful really saved me alot of time and gave me peace of mind knowing my son had a new safe working phone/alarm clock! I cannot thank you enough Andy for all of your help & guidance today.
My fiance, I and my 5 year old twins went to this store today to port a number over between phones for my fiance. I stayed in the van and noticed it was taking a while. Getting out with kids in tow, I asked if one of my twins can use the bathroom which the customer sales man said was alright though he didn't seem happy seeing my children. I thought nothing of it while he helped my fiance.
I give 3 stars for the hard work they did for my fiance for his phone ..thank you. But never in my life had I been asked to leave a store. I work hard to ensure my children are well behaved, don't scream , or be annoying. But seems it didn't matter. ..I would have gave 5 stars..but I am humiliated and once I start my business, I may just speak to AT&T or Verizon for business services.
Best Sprint store in town for doing business with. Forget the other ones in Erie and just go here. You will be glad you did!
After a while there was still port issues but the guy , Arthur, was doing everything possible. My children stayed close to my side but after a bit began to try to pull away. I understand children can be annoying but my children were on good behavior just curious with the phones. Sadly it must have annoyed Arthur because he suggested since it just finished raining, my kids should go outside looking for rainbows with their mother. I felt like I was kicked out of the store for browsing. I was even debating to switch my own phone but now I won't.
Merry Christmas from Eastbourne Family
Sprint By Preferred Wireless is a US Electronics Store based in Erie, Pennsylvania. Sprint By Preferred Wireless is located at 713 W 38th St, Erie, PA 16508, USA.
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